Users wanted improved clarity on services, while stakeholders were reluctant. I balanced their needs with a screening tool that reduced organizational burden from ineligible inquiries, unified teams on service clarity, and streamlined referrals for caregivers and social workers.

Hospitals lose time and money to the delayed discharge of patients, while patients suffer the long-term consequences of these delays with increased chances of remission. In a team of AI developers and designers, we reimagined the discharge report generation process using the automative power of AI.

Changing careers can boost individuals' quality of life. However, individuals that consider doing so are plagued with doubts due to the real risks of doing so. I designed an app to provide career-changers with low-stakes opportunities to develop aspirational skills and industry connections.

I identified a critical gap in the Fringe Festival website through real-world observation and redesigned program browsing to match how users actually plan their festival experience.

Wayfinding wasn't working on this not-for-profit's website. Users struggled to find what they needed and pathways didnt meet their expectations. I restructured the website to match the users' mental model and streamlined the user journey with persona-based navigation.